Submitting a Support Ticket

With School-Day’s new and improved ticketing system, Board Administrators, School Administrators Teachers and Parents logged into School-Day can submit a ticket using our new form, interact with a Support Team representative by email and track tickets.

  • 1

    Log into School-Day.

  • 2

    Click on the Support Icon found at the top right hand side of any School-Day web page.

  • 3

    From the drop-down, select Submit A Ticket.

  • 4

    Choose a Category from the drop-down menu, add a detailed Description of the problem you are experiencing and click on Submit Ticket.

  • 5

    A message will appear indicating your support ticket has been submitted. Click Done to resume using School-Day.

  • 6

    One of our Service Representatives will email you directly at which time you can respond by email and track your communications.

  • 7

    Users unable to log into School-Day can open a support ticket by:

    • Emailing us at support.ticket@school-day.com
    • Phone at 1.855.253.1731. Please leave us a voicemail and include your email address in order to have a support ticket opened on your behalf.